International Shipping Policy:

We frequently ship international orders. We don’t quote shipping costs in advance until we know which items will be included. We need to know the overall weight, package dimensions, and address to give an accurate quote. We do this manually to avoid overcharging or undercharging and to be fair to our valued customers.

We only charge the actual cost of shipping, including insurance, and use either the least expensive method or something close if delivery will be significantly faster.

When we have this information, either via email request or an actual order, we can send a separate invoice for the international shipping cost. You can pay for it online with any major credit or debit card, just like any other online purchase.

You should be aware that FedEx and UPS almost always collect import taxes and duties from you in addition to the fees we charge. USPS although more expensive initially, rarely collects any additional fees.

If you are an international Customer wishing to place an order:

1) Select your merchandise and check out as normal including payment for the item(s).

2) As you complete the sale, you will see the message to wait for international shipping quote. Don't wait online.

3) We will respond to you fairly quickly by email, usually in less than 24 hours. We will calculate the shipping and send you an online invoice along with the carrier and the estimated delivery time.

If you still have questions, drop us an email at ronbrown@coolhammers.com or call the office at +1 (770) 962-3821 Eastern

Ron Brown